Reviews

10/10

Ed was an amazing contractor to work with. He showed up on time from the day he gave us a quote to the day he finished the job. Ed was very accurate when he gave us a timeline for the work that had to be done in our house. Having Ed over was like having a friend come over to do work on your house. He was very easy to get along with. Ed pointed out work that was not completely done correctly and was more than helpful in assisting me correct it. His prices were so fair that I gave Ed a tip for his hard work, honesty and dedication. Ed was a perfectionist and I would definitely hire Ed again for upcoming projects.

Approximate cost of services:
$0.00
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Company Response

0/10

What a horrible company to deal with. They came to diagnose my ac and as a result unplugged certain components of the ac that were functioning properly. In addition, beware of this company they will get you to replace perfectly good components. The management team at the mississauga location is horrible and head office is just as bad. Horrible company to deal with. There are many companies that are more professional and use licenced technicians.

Approximate cost of services:
$111.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

This customer is a perfect example of why homeowners should not attempt to repair HVAC units on their own, unless they are licensed to do so. The Aire One technician tested the A/C and determined that the fan motor needed to be replaced. This is all that he did. The customer decided to try to save money and bought his own motor and attempted to replace it himself (after a lengthy conversation, he admitted this to us). However he was unable to install it correctly and called us back to fix it. We were ready to send a technician for another service call fee (which we felt was fair since we were going there a second time to fix his mistake) but he refused to pay. This is why he wrote this inaccurate review of our company. Its unfortunate that some people feel the need to tell lies when they don't get their way but that's exactly what has happened in this instance. Aire One takes pride in its work, and will always act quickly to rectify any issues with its service and/or installations. However in this case, Aire One did not change the fan motor, the customer did it himself, and therefore has only himself to blame for the A/C not working.