Called about an obstructed kitchen drain. They charged $450 just to come out and take a look. He put a snake down and said it was now working. He also said the septic pump was broken and needs to be replaced. He left the drain disconnected and said it was not his job to fix that part. He left it as is and said it was our responsibility to put it back together. We finally connected it ourselves and found the pipe was still obstructed. We called the company to tell them they didnt fix it at all. He came out and said for another $3,000 they could dig up the concrete floor and investigate the problem for us. We decided to get a second opinion from another company. They redirected the pipe and connected everything back up, all for less than a $1000. They also said there was nothing wrong with the septic pump. Everything is now working perfectly, thanks to another company's service.
- Approximate cost of services:
- $3,000.00
- Company Response
We contacted this customer and attempted to make peace with him. He would not accept our offer to come back out to correct the situation. We tried our best to resolve this issue.