I booked Troy for an Ottawa-Toronto move in September 2011, after extensive online research, and then rebooked them for a local Toronto move in February 2012. I can strongly recommend the company as honest, reliable and thoroughly reputable. The Ottawa move, once begun, went smoothly, but it did involve two hiccups. First, the move was delayed by a day; and secondly, after taking delivery, I received an invoice that was significantly higher than expected. Red flags started going up, and I began to fear the worst--that we were being taken for a ride by shady movers. Fortunately, that was absolutely not the case. After Sofia explained the charges, I could see that there had been miscommunication, but no attempt at jacking up the price. We ultimately "agreed to disagree"--I felt that I should have been given a better explanation of the costs beforehand (specifically, extra charges for boxes and packing, which are calculated according to a cost structure for long-distance moves that is different than for local moves), whereas Troy felt that I had not provided an accurate estimate of the size of the move and the additional packing required. You might ask, then, why would I give a rating of '10' after two hiccups like that? Well, two reasons. First of all, Troy agreed to refund me $350 after we discussed the difference on the bill. They did so even though, as I suspect, they felt they hadn't made a mistake. The fact that they would agree to a refund under those circumstances made me feel that they are very reasonable, and it speaks highly of their professionalism. Secondly, it was clear after we resolved the issue that Troy is an honest company. That, for me, is worth its weight in gold. I understand that snafus of various kinds can happen, and nobody can absolutely guarantee a flawless move. But Troy addressed my concerns fairly and honestly, and knowing that relieved me as a customer from all sorts of stress. For that reason, I have to give Troy the rating I did, because I was very satisfied with their service. It was also for that reason that I booked the second, local move in February. That move went off without a hitch. We had a great crew of friendly, hardworking guys, and they did an excellent job. The only thing that was broken was a single drinking glass. Sofia was also very flexible in accommodating a final "mini-move" of six items to Burlington. All-in-all Troy did a great job, and I can absolutely recommend them without hesitation.
- Company Response
Thank you very much for your recent feedback. We sincerely appreciate you taking your time to tell us about your experience with us! We value and appreciate your business and wish you all the very best in your new home!
Troy Moving and Storage Team