I don't think I have ever given a zero ranking or written a bad review but there is a first time for everything. Long story short, go elsewhere!
I asked the Mississauga office of the Cleaning Authority to clean my apartment that had been sold. The promotional materials seemed good and their prices were very competitive at $120/hr for three people.
As it was an empty two bedroom highrise apartment, I figured three people would be more than enough to clean the bathroom, kitchen including fridge and stove and sweep the rest of the apartment over 2 hours. About 45 minutes into the appointment, I got a call saying they had stopped work because of two cockroaches, which unfortunately is a problem in the building.
I now understand it is standard policy with most cleaners including this one to not clean house with cockroaches, and I appreciate the reason why (to prevent carrying the pests to other places). However, they did not ask if it was an issue claiming that they rarely see them even in other 30 year old highrise buildings (really?) nor did they inform me of this policy prior to booking.
According to the concierge, they were only in my place for 15 minutes but according to them, they had done a hour of work so I figured the worst of it would be done and I could just go wipe/sweep/mop up the remainder. Based on what I saw, I believe the concierge more.
I arrived and found the fridge door open, and racks all over the place half cleaned. The stove, which I was asked to spray with cleaner prior to the appointment, was untouched and while the bathroom may have been cleaned, the floor was still dirty. They claimed to have aborted the vacuuming but I saw no evidence they had done any and was able to sweep up debris from every room.
I was charged a full hour but from what I could see they had done at most 30 minutes of work. The manager refused to come see the state of the apartment and instead demanded I provide photographic proof. He also promised to refund me 25% but that was never done.
I am not upset they stopped work (a policy is a policy) but If this is what three people do in 1 hour, then they are completely incompetent. For the equivalent of 3 hours of effort they barely did anything.
We had another well known company do a full house almost five times the size over four hours (equivalent to 8 hours effort) do a better job for the same rate with only two people. The other company won our ongoing business.
My recommendation to you is stay away from this company. You may think you are saving money but based on what I saw you will end up having to get someone else to do again or do it yourself as I did.
Bottom line, while their price may seem good, you barely get what you pay for and they do not following through on their promises.