We hired this company to put new eavestrough on a recently rebuilt porch roof, and fix another small area. They took weeks longer than promised to get here, and when they did, they did an OK job on the small area, but we had to argue with them not to put the porch trough way lower than it needed to be. Then they installed it so that the lowest point was not by the downspout, but rather at a corner that then overflowed and leaked badly. Pierce came by, eventually, and suggested an unattractive fix that they never came back to do, despite our OK. In the end, a roofer we'd used who was working next door (based on our recommendation) came over and fixed the trough, moving the low spot to the downspout in a far more attractive and sensible manner. Update: shortly after I published this review, Pierce called and apologized profusely. He came to an agreement with my husband on a price reduction (refund cheque) and said he'd send it shortly. We were impressed that he took ownership of the problem and tried to make things right with us. The cheque was received within a couple of days and was for more than my husband suggested.
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- Company Response
Thank you for taking the time to post your review and experience with our company. I am sorry we were unable to provide you the level of service we strive to provide each of our clients. Unfortunately despite our best efforts mistakes happen and clients get rightfully unhappy. We believe that when this occurs it provides an opportunity to show our clients that we do care about our work and reputation but foremost we care about our clients satisfaction.
I sincerely appreciate the opportunity to make this right with you and your husband and I hope that while we were not able to provide the solution and service you were expecting. You do feel comfortable recommending us to your familly and friends knowing that (although few and far between) should a mistake occur you are dealing with a company that assumes responsibility and puts its customer satisfaction and opinions first.
Again I do appreciate the opportunity to make things right.