We bought a 1920's brick and stucco home that was in desperate need of repair and painting and Fernando and his team went above and beyond to transform our ugly duckling into the prettiest house on the street. The stucco was repaired beautifully and the paint job is holding up brilliantly 3 years later. Highly recommended.
My $450 Treasure Garden patio umbrella broke 8 days after purchase. As of April 23,2010 I still have not been able to obtain a copy of the warranty from the manufacturer, dealer or retailer. Nor have I been able to obtain a refund or exchange.
I purchased a very high-end hardwood and sunbrella market umbrella from Fresh Home & Garden which snapped in half 8 days after bringing it home. When I went to return it I was told by the store's co-owner that they don't warrantee this product even though I was not told this at the time of purchase, nor is it indicated anywhere on the receipt. Furthermore, they told me the umbrella would not break under normal use, so I must have caused the damage. No offers to contact the manufacturer on their part, no suggestions as to how to correct the damage...zero help. This is the type of lackluster, 'customer is never right', laissez-faire customer service that is sending people away from independant retailers in droves and over to big box stores where they know their money is safe.
This is a huge consignment store with a great selection of unique, high quality home furnishings and collectibles. Prices are clearly marked on each item along with the date at which the price will drop significantly. Was just there a few weeks ago and discovered a Tiffany & Co. crystal decanter in perfect condition for 1/3 of what you'd pay retail.
