Since November 2019 I’ve been attempting to have VWD honour their Lifetime Warranty by replacing a defective sealed glass unit. Place of residence is Orleans, Ontario which is just outside Ottawa. After repeated texts, telephone and emails with their Service Department/Manager the work has not been completed. I totally understand what COVID has created but surely over almost 18 months our issue would have been addressed and work completed. So much for Warranty when a company won’t honour their commitment. Cheers. Alcide Belanger
- Company Response
I appreciate your review in our service department, I can assure you we are doing everything in our power to ensure everyone's services are looked after. I would like to discuss this in more detail with you and get this resolved ASAP. Please send us an email at info@vinylwindowdesigns to discuss further details on this and we will get to the bottom of this.
Vinyl Window Designs.