Reviews

10/10

Keith provided a full house HVAC maintenance for my 30 year old house. Keith was on time, on schedule, and the service cost exactly what he said it would. He gave me an honest assessment of how much life my system had and I never once felt like he was trying to upsell me on anything. I swear my house heats up in half the time since Keith worked on my system. I'm a novice homeowner and I really appreciated all of Keith's tips on how I can maintain the system myself. He's interested in creating long-term customer relationships - not in trying to make a quick buck. Everything everyone says is true - Keith is the man.

Approximate cost of services:
$225.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks so much for the kind words. I'm glad I was able to get your furnace performance upped and heating more efficient .

Also, for reminding people who may be reading this that I do not sell aftermarket over glorified unnecessary parts just to make a dishonest dollar.

Excellent review .

0/10

I booked an appointment and gave them my credit card information. I got no notification of when they were coming - they just showed up randomly one day and repaired the gutters (and left the broken gutters behind for me to clean up). But for some reason they never charged my card. A month after the service they called requesting payment by check or email. That week my son was born and I totally forgot to send payment. Rather than a final reminder - I got a nasty letter from a collection agency demanding payment. I paid right away of course, but I can't figure out why they wouldn't have just called me before sending a collection agency after me. Instead they went straight to threatening my credit. Also wish they'd told me I'd have to dispose of the busted gutters on my own in a hatchback. Strongly recommend you look elsewhere. There are many companies doing this kind of work that are run much better.

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

This is an inaccurate review. We have never accepted credit cards or obtained credit card information from any customer. He would have been refused if he had offered it. We only cleaned this customer's gutters and re-attached a downspout. How would there be broken gutters left behind? The work was completed professionally April 29 and an invoice was left at the residence. We talked with the customer on the phone a month later on May 29 asking for payment. There was no complaint about the quality of work. The customer said he would send payment by e-transfer "in the next few days". He did not pay. On September 11 we sent him to our collection agency because he had not paid for many months. We are sorry the collection agency was a bit harsh, but their job is to collect from people who avoid paying bills. It is interesting how this customer has also made the same complaint on www.yellowpages.ca under a fake name of MickMcGeough.

10/10

Thomas showed up on time - then diagnosed the problem, found the source, and completed the repair inside of 30 minutes. Great Dane will be my first call next time I need electrical work.

Approximate cost of services:
$139.00
Was this review helpful?
Company Response

Hi Mike, it was a pleasure helping you out. I am glad it wasn't anything major and we were able fix it easily. Appreciate the review and we look forward to helping you out in the future. Thank you again, Great Dane Electric.