I called Richard after a few failed attempts to get someone out to help us with our furnace. It was -30 degrees, and we had a new born in the house (along with a two year old). We were trying to decide if we were getting the furnace fixed, or getting a hotel for the night.
All of Richard's workers were unavailable, but in describing my issue, Richard offered to look at the furnace over video conference. My furnace was not a typical model, and could not easily be accessed. A second panel needed looking at, and Richard asked me to call him back. While I was unsuccessfully rooting through my tools to see if I could open the panel, Richard called back saying he was on his way himself.
Not only did he go above and beyond trying to help me, he walked me through some tips and troubleshooting methods for the future, as well as charging me a very reasonable rate (Richard: I would have paid anything at that point, thank you for not making me).
All of this while Frozen ironically played on the T.V. upstairs.
I would without a doubt and enthusiastically recommend CoreTemp to anyone in need, and have already recommended them to my neighbour should they run into the same issues this winter.