Reviews

10/10

Lord and his team did a fantastic job. The overall experience was great from start to finish. Lord was very professional and considerate when keeping us informed on the progress of the work. I would highly recommend Lord Roofing and Aluminum.

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Company Response

Lord Roofing & Aluminum Inc. good evening dear thank you for you're Bussines and the great review.

10/10

We have used Avenue Insulation on two separate occasions for our home and would highly recommend them. The staff is courteous and professional and Andy and Lara are wonderful and easy to work with. The pricing is comparable to other quotes we received, except with Avenue Insulation we received the added bonus of great customer service!

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10/10

The showroom service was excellent. The staff kept us focused on the options best suited for our needs and budget and directed us to only those products. The ordering process and delivery of goods was seamless. When expected installation delays were expected, Andrea worked really hard to accommodate our timelines. She always kept us up to date and followed up to ensure we were happy. This was greatly appreciated. I would highly recommend Stone Selex.

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Company Response

Thank you for your review. We are pleased that you had a wonderful experience with Stone Selex. Your kind words mean a great deal to our team.
Stone Selex Design

10/10

From the initial quoting process to the final work onsite work performed, this Company was very professional and courteous. The staff that came on site thoroughly explained what they were doing and ensured our newly renovated home did not get scratched by the equipment. I would highly recommend this company to anyone.

1 of 1 people found this review helpful.
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Company Response

I'm not sure which customer you are, but thank you for your review and having us in your home. Glad you were happy with the work we did from start to finish. If we can be of any other help or service down the road, please keep us in mind. Thanks again, all the best. Paul

2/10

I was unaware the bathroom vanities were ordered from China. The expected delivery date was 3 months from the time of my order which was ok based on the timeline of our order. Our ordered products did not arrive until 4.5 months after the order date which was beyond our deadline. At that time we learned that two of the items we ordered were discontinued. It would have been helpful to know something is discontinued when you order it and not when you expect to have it delivered. In addition, the plumbing pieces on the vanities are very poor quality. You could bend the pipes with your own hands. We had various issues with the plumbing pieces and had to incur additional costs to ensure no future problems would occur. When I contacted the owner, he did not care and said he doesn't make much money on the vanities so it was up to us to fix the problems. Although you may save a bit of money on the vanities, it is not worth the waiting of the product to be shipped from overseas only to have problems with it upon installation. There are plenty of Canadian made affordable options. I would not recommend this company, as they simply do not care to provide good customer service to ensure their clients return again or recommend to others.

1 of 1 people found this review helpful.
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Company Response

I am deeply sorry this customer has not had a positive experience with Muti. We pride ourselves in delivering value and customer service. Our vanities are assemble in China, however the hardware used is made in Austria. The hardware brand we use is BLUM, which is recognized as the best in the world. The delay was unfortunate and unusual in this case. 90 percent of our vanities are available within one week of ordering. This particular model was oversold and additional delays were incurred due to striking port authorities in Vancouver. With respect to discontinued models there must have been a misunderstanding because if an items is discontinued we would not have accepted the order. As well we never ask for any deposit or payment from the customer until the product is ready for delivery. With respect to the plumbing issue we have sold 1000"s of vanities over the years and we have never had any complaints from experienced plumbers'. All specs are on our website and we recommend all customers review those specs with their plumber prior to installation. Sincerely Muti Kitchen and Bath Inc