This company is run very unprofessionally. I had to call them quite a few times to ask them to come over and re-clean the driveway as they has done such a poor job. My entire walkway was not cleared one time. They stated that they had done it and that maybe drifting snow had recovered it up(about 5.5 cm of snow). I have never seen drifting snow pile up so evenly...right up to my doorway! Lots of excuses for poor or no service on many occasions such as ....we can't make it cause the truck broke down (never came)...we only have ? crews and they are busy but they will be there later on this evening(never came)....we will be there tomorrow (never came). I was so fed up I went to the company address to speak to the owner/ operator. Was unable to do that as it is run out of a mailing address of a package delivery and mailing service business. I was very unhappy with this company and would not recommend them.
- Approximate cost of services:
- $560.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are sorry you had a bad experience with us. It often takes some time to work out kinks in a route with so many crews, however with 800 plus clients we rely on abit of patience from the client when they are new. Drifting is a huge factor depending on the location we have sites in Whitby that the snow can drift up to 5 ft three days after clearing . We rely on emails from clients advising us of a problem. When we recieve a voicemail saying you are cancelling and dont want to continue the service, indeed we will stop all service for legal reasons. Furthuremore, yes our office isn`t a walk in office or showroom as we have no need for it. We take care of the ups plaza parking lot and park some of our equipment and because we are a family business we believe in protecting our 4 children and family from any unwanted danger or drama as it does happen with the volume we take on. Yes we have a mailbox at our listed location for convenience. And we store some of our equipment behind said location. However our shop is located in North Oshawa in the country for safety so our Million dollars of equipment does not disapear as hit has in the past.Again should you have a problem or emergency emails go right to our dispatch. When we receive a voicemail stating cancellation we stop all service.
We wish you all the best in the future and urge you to kindly read the terms of service in you contractual agreement..
Warmest Regards
Nate
Acres Landscaping