So my mother died 3 weeks ago. She was 98 and had a good life. We - her daughters, have had the task of cleaning out her apartment at the seniors residence. Everyone who was interested in taking anything had picked it up, but there were still a few items that no one in the immediate family wanted and I had till the 27th to empty the rooms or the remaining items, furniture and photos, would be put in the garbage. There were cousins and others who lived out of town and wanted an opportunity for mementos from mom.
In a panic I called Cargo Cabbie to move these few items. It is so close to the end of the month that they were busy and had no one till next week. Too late. I explained my situation to Joanna. Well, after telling me they were booked up, Joanna contacted me almost immediately and said that after talking with her boss about the urgency of our situation, she was able to find some of the movers who were in the neighbourhood of my mom's residence - and they agreed to come and pick up these pieces and take them to my cousin. They only needed to pick up the furniture as I was going to pick up the boxes of photos tomorrow.
Well, the nicest guys in the whole world came and took the furniture and, when I wasn't there, someone at the residence told them to take the boxes also. When I contacted Joanna about the mistake with the boxes she was able to have Kat, a woman in her office, bring me the boxes directly! And at no extra cost. They were great! Treated me like a valued customer - were caring and responsible, efficient and went over and above what they needed to do. I am more than pleased. I will now call them with all my moving needs.