Kathy in New Market

I am in receipt of your services to repair the foundation walls of my beloved home.I was truly devastated with what has happened to my finished basement. DrainCom is wonderful organization who has made my experience bearable, and I wanted to share the story. I researched foundation restoration organizations on the internet, and contracted 11 companies. 6 did not service NewMarket. DrainCom returned my call the very same day, and arranged for Steve to provide me with an estimate the following day. Steve was empathetic, and asked that I sit down before he provided me with the estimate for the extensive work that needed to be done. I advised Steve that I was requesting 3 estimates, and he offered his assistance when reviewing my contact list. Steve made himself available for any subsequent questions I had, and your office promptly emailed me references and bond insurance policy documentation. I subsequently received a call from one other organization I contracted although it was days later...too late as I was very impressed with DrainCom's dedocated customer service! Steve arrived early in the morning and assured me that he had his team of experts would take care of my needs. "I need not worry" Collectively, they came up with solution which protected my external deck and assisted me financially (I have taken out a loan to cover these expenses which are not covered by my insurance). This was HUGE as I have 2 puppies and would have lost my outdoor access. Steve introduced me to Eagor and Olick. I took the day off work and was available for Eagor's many updates, wich I truly appreciated. I have never witnessed a more hard working customer focused team.!!! I offered to provide lunch to Eagor and Olick and they declined- I subsequently " insisted on hosting next days lunch. Equally impressive was Eagor's meticulous planning to salvage that little was left of my finished basement apartment for my teens, and their friends. Eagor carefully cut my kitchen cabinets so that they do not need to be replaced. he also carefully dismantled my shower wich can be reinstalled. Plastic wrap and coverings surround my basement to protact my contents. I am employed with Johnson Inc. (home and auto insurer) and this is what we call WC service!! You have provided me with peace of mind, and I thank- you. Congratulations to a great organization and special thanks to Steve, Eagor, and Olick. Cathy.