Reviews

10/10

Last year, we hired Finishing Touches to manage the renovation of our master bathroom and to update the shared second floor bathroom. Andrea and her team worked with us over the course of a number of months to complete the project. We found the team extremely easy to work with and very open to our questions and suggestions. There were a few issues that came up over the course of the renovation that needed to be resolved. In all cases, Andrea was very receptive and immediately addressed the issues to our complete satisfaction. While I had done the majority of the buying before engaging Andrea, I did rely on her for design advice which I found very helpful. She has good taste and had a sense of what we were trying to achieve. We needed to keep the dust to a minimum due to health issues and the team went above and beyond to help us out. A special call out to Peter Rothman who did the painting for this project and many of the other rooms in our home. We have relied on Finishing Touches for other projects because we trust them to be honest, do great work and leave the site in good condition. We have had a number of renovation projects over the last 25 years and this has been the best experience we have had with contractors. I highly recommend Finishing Touches to anyone considering a renovation.

Approximate cost of services:
$25,000.00
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Company Response

Thank you for your review Suzanne. It was a pleasure working with you and your husband. We do strive to accommodate special requests to the best of our ability and I am glad you were happy with how our team handled your unique situation. It truly means a lot to us when you said that you trust us implicitly to do any future work on your home - it is an honour we do not take lightly. Some issues did come up - we tell it like it is and will not try to up-sell you with things that do not need to be done or replaced. Your project turned out beautifully and we look forward to serving you again in the future. Wishing you and your family all the best.

10/10

We had 2 pieces of furniture from my mother-in-law that had sentimental value and needed to be refinished. Harry did a terrific job with both the repairs (which were invisible) and the refinishing. The colour on one of the pieces was much darker than anticipated and Harry immediately offered to re-stain the unit at no extra charge. Harry is a delight to deal with and I have recommended him to family and friends.

Approximate cost of services:
$700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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