UPDATE March '22 - We wanted to follow up with our post-reno feedback, which has continued to be very positive. Even though the last payment to Urban Studio was made over 7 months ago, Joseph and his team have been excellent and prompt in addressing anything. We had identified a few minor fixes required, and in one case, a correction to framing around our fireplace - and in every case, Joseph has been just a text or phone call away and ready to schedule his crews in to assess and help fix. I should also add, it's all been done under the 5 year warranty, and we remain confident that Joseph and his team will be there if we need them to stand by their work and promises. ORIGINAL REVIEW- Fall '21 - We hired Urban Studios at the end of 2020 to complete a full house renovation in the Leslieville area (entire gut job: basement, main floor/kitchen, relocation of interior stairs, newly added windows/doors, new deck, all bedrooms, and 2 bathrooms). We had honestly been putting off this reno of our century home for almost a decade, because we just didn't know where to start and it made us anxious to think about tackling it. We began by interviewing a few local contractors and getting estimates, and were most impressed with Joseph and Urban Studios out of the gate. His estimated project cost was very much in line with others, but he was the most prompt in communication, provided so much more attention to detail in his proposed scope of work (ex: one other company gave us a vague 1 page quote, which to us, was unacceptable for a project of this size, vs Joseph's almost 10 pages for example). He also voluntarily provided us with many recent clients to connect with before we hired him, where others did not even offer. We felt much more comfortable with all this in place before we even started, especially as first time renovators. Throughout the project, we were very pleased with the level of communication we had with Joseph and his colleagues - he was readily available for calls, and very prompt in responding to texts. For us, this was a really important attribute in determining who we were going to work with, and he continued with this level of client service from the original estimate phase right through to completion. Urban Studio's very clear project milestone payment schedule also worked very well for us, and Natasha on the team was very on top of the finance side - also not always typical in the industry from what we've heard. Joseph's recommended suppliers provided us with great finishes and fixtures, some at preferred rates, and most importantly his trades teams were very skilled; the quality of the work throughout our home is very evident. Now, with a project of this size, a 100-year old city house and an ongoing pandemic... you just have to expect curve balls along the way. Whenever we did though, we were impressed with Joseph's ability to provide solutions to our satisfaction; he was great at hearing any concerns out in a timely manner and also more than fair in suggesting and accommodating changes as we went through the project. This was our first renovation of any size, and while it felt overwhelming at times, we were glad we had Joseph to guide us. Even now in the first few months post-reno, with all our payments complete, if we notice small things that need to be addressed he is prompt in making sure his teams are there to help us. We are very happy with the experience and finished project, and would definitely work with Joseph and his team again. Highly recommend the Urban Studios team.
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- Company Response
We appreciate you taking the time to write us this amazing review! It is so rewarding to hear your kind words. It was a pleasure working with you guys on your project and even though the pandemic threw us some curveballs the turnout is indeed amazing. Clear communication is the key to a successful project and we are so happy to hear that Joseph was able to provide that as well as solutions to any of your concerns. We sincerely hope that your lovely family will enjoy your newly renovated home for years to come!