Reviews

2/10

We have used the fireplace regularly since November with no issue. Had the fireplace cleaned today and when we lit the fire tonight the house filled with smoke. Tech left the damper on the flu half closed. Unprofessional to say the least

Approximate cost of services:
$180.00
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Company Response

Thank you for your feedback, Nancy. I am sorry that you had this experience.
Normally, our technician would leave the damper fully open or closed based on the customer's preference. Unfortunately, he did not let you know of the damper position and we apologize for this.
We recommend to all of our customers that they check to ensure the damper is fully open prior to the start of a fire. We do understand that this does not alleviate the responsibility of the technician to have notified you of its position prior to leaving.

10/10

This is the 3rd time we have used Andrew@cityboxes.ca and he is outstanding to deal with. We moved a daughter and completed two separate lengthly renovations in our home and CityBoxes are the only way to go. Would definitely recommend them to family and friends in a heartbeat!!

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Hey Brian, thank you for being a loyal customer; we are grateful for your business and are happy we can help you out. Hope you aren't feeling too lonely with your daughter leaving home!