Reviews

10/10

(on a service plan) Service was quick (next day) and the problem was fixed. The only hitch was that the agent said our service window was 10 am to 2 pm, but the confirming email said 11 to 3. Since the plumber came at 1:00 it made no difference.

Approximate cost of services:
$200.00
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10/10

I was impressed by the professionalism of the quote from Geoff. It was the only one to include a drafted sketch of the proposed deck. We replaced a rotting wooden deck with one using composite material. The work was done on schedule and I was really impressed by the care that Kerry took in his construction. The result is exactly what we wanted.

Approximate cost of services:
$25,000.00
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Company Response

Hi Len,

Thank you for your business and for your review. The deck looks awesome and Kerry did a fantastic job especially on those stairs.

I hope you and your family enjoy it. Take care.

Geoff Aucoin

9/10

The plumber arrived within the window I was promised and was very friendly. He explained the problem and my options for follow-up. He needs to return with a replacement part. The part and its installation are not covered by my service plan, however.

Approximate cost of services:
$278.00
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10/10

The technician came near the start of the time window so I did not have to wait around a long time. He handled the problem quickly and answered my questions. I did not pay because I am on their service plan.

Approximate cost of services:
$278.00
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10/10

The quote was reasonable, the work was done well and on time. It has now been over a month since the paving was completed snd the surface is shows no signs of degradation despite the excessively hot weather.

Approximate cost of services:
$3,000.00
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10/10

I was able to schedule the appoint today very quickly even on a weekend during a heat wave. The technician arrived right on time and quickly fixed the problem. He was also very friendly and helpful.

Approximate cost of services:
$190.00
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1/10

Last fall Image Enhanced repaired the bottom of my front steps. Within a month the mortar began to crumble and I send a photo to Clayton. He said it was too late in the season to fix it then so he would do it in the spring. When spring came, a piece had broken off, and I emailed a reminder, which he acknowledged but nobody came. I emailed again and he replied that the piece broke off because mailmen, etc, were stepping on it - ignoring the fact that the mortar had crumbled before the piece came loose. He also denied that it was under warranty, although the document I have from him does not say that. He eventually reattached the broken piece but did not replace the other crumbled mortar, and there is no warranty.

Approximate cost of services:
$400.00
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Company Response

Customer Project - Price $433.08 HST included - Leonard Vanek, 117 Munro Blvd, Toronto Ontario. Thank you for your customer feedback. When we reinstalled the 2 inch by 4 inch piece of stone on your step, you were informed that it was not warranted (in writing) - as published online and attached to your final invoice. Eventhough your project was not warranted, we returned (NO CHARGE) when the weather warmed up (installing the stone near the edge of the tread that the delivery personnel stepped on and forced loose). We went over and beyond for you and it is a huge surprise that we received this review. We still LOVE you and would return a third time if you requested our assistance (for no charge).

10/10

I was very impressed by the guys that did the work. After digging up the shrubs in the bed next to my house they replaced everything so well that you would not even guess that the flower bed had been dug up. It looked better after they were done than before. They excavated under the deck without damaging the latticework on the side of the deck. A competing quote had said that the lattice would be permanently removed. And the waterproofing? All I can say is that a few days after they finished we had some really heavy rain and there was not a drop of water in the basement where we used to have a lot.

Approximate cost of services:
$3,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Len, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. It is so nice to hear that a client is happy with the job and that the basement is now dry after some heavy rain. Once again, thank you for choosing Aquatech Waterproofing as your service provider.

Have a great day!

The Aquatech-Waterproofing Team