annie.ali412 in Mississauga, Ontario

I just had the worst experience when I called in to ask about some additional protection. Nathan was extremely rude, was yawning on the phone, said "what" a few times, no professionalism. I asked him to slow down when he quickly read all the fine prints which he was not happy about. I got so much attitude from him. It was terrible. He disagreeed that his customer service was poor...defending himself to say he was employee of the month. How is that possible? I'm surprised that Enercare would reward poor customer service. You need to listen to your employees phone calls. Mine was at 1:24pm...if anyone even cares. Nathan ended up hanging up the phone on me.

Steve is amazing! He's a man of his word and came right away to fix our leak. I would highly recommend him. He's very professional and you can count on him. I really appreciate doing business with him and will continue to use him in the future!

Peter was scheduled to fix my chimney on Friday at 9am. He never showed up. At 2:20pm he sent a message on HomeStar to say he was having car issues. Then he said he'll be there Monday. No show again due to the weather. He confirmed he wiĺl come on Tuesday (weather was fine) but he didn't. No call...no message...nothing. His voicemail is always full. At least have the courtesy to let me know what's going on. Terrible service. I would not recommend him.