In July 2010, I contacted Pre-Lock security Services to upgrade my door locks and make the entrance ways more sturdy than they were. This began a journey of two phases over the next 7 years. I discovered that Pre-Lock did door hardware, and bars for basement windows, and steel framework on a entrance door, but also provided monitored alarm systems. At the conclusion of the following week I had a basic alarm system in place, on time, within the price range quoted , and a great team of installers for motion detectors, and window sensors and training on the system. All first class guys. Fast forward to about 4 weeks ago. I wanted to do some upgrades with glass breaks, a more modern key pad and system, and turn at least 60% of the house into a dwelling that I could check and operate from my phone when I am away. alarm, lights and thermostat,. The sales person I had dealt with in 2010 was no longer there but Paul Seidman returned my call and we set up time to meet and discuss my needs. Turns put Paul is the President of the company which he owns. Concepts were discussed, prices quoted and we agreed on the upgrade and installation of new features. Much to my surprise Paul arrived during the day his installation team were working, stayed the entire day, supervised were necessary and kept informing me of the new features as they came on line. Then provided me with some education. How often does one get the company president that involved. In most cases you hardly see the person. He also arranged to have a electrician come and install the new thermostat and light switches and electrical plugs. A power outage threw a curve at the system abut a week later but no challenge for Paul. On a Sunday – yes Sunday - he came to the house and worked though the lights and plugs, brought everything on line , tested everything and got a battery power protector installed to prevent such situations from happening again. And I repeat on a Sunday. Now I am not in a huge high end house. I am a senior on my own in a small 55 year old house, but this company has treated me and my needs and my house as if it were the large Rosedale account. They are the full service company for your security needs .AND in addition service is top notch (in Toronto not off shore) and installation wonderful – good clean cut, well mannered guys who do their work, clean up after and run you through the system to make sure you are on side with it. They also came on the day scheduled and had it finished ahead of projected time. If you cherish all the features I have mentioned, with a company and their installers don’t look further. Pre Lock can do for you and your home and family ,what you have always wanted for your home and peace of mind. Money well spent. Good people to know in the Security industry.