I purchased this unit and used for approx one year before it failed. The grinder stopped and water and coffee grinds spilled out of the bottom of the machine. Unit was maintained as per manufacturers requirements (filters, tablets etc). I packed it into the original carton and the shipping box from Hudson Bay and hand delivered it to the service centre (Canadian Agent) Groupe SEB. I was contacted by this firm later that the unit was repaired and that I could come and pick it up. Upon receipt, I was told by the last person at the counter (it was a friday, mid afternoon, apparently they close early) that the problem was a seal. He handed me the unit and bid me a good day. I should have realized something was awry. The box I brought this in was a new box and packaged in the shipping box from the Bay. The box he returned it to me in was a decrepit box with no packing material. By the time I fully realized what was going on, the door had closed and he had left the desk. The door no longer opened. I stood in the parking lot wondering what I should do.... Anyway, I went home, took it out and checked it.... It worked but I noticed that the front resevoir plate appeared more scratched than before. I looked at my manual, invoice and even the form that from the service centre didnt provide a serial so that I could double check that I had at least been returned the machine I took in. Regrettably no serial is documented (strange but true). Anyway, the unit worked and that was fine.... A year later, the exact same issue has once again ocurred! I doubt one matter has anything to do with the other but this is just ridiculous! I've returned the machine to them and asked how its possible that the same issue could happen again. it has been two weeks since it was sent in and it has yet to be serviced. I'll be furious once the tech looks at it and tells me that it's just outside of warranty.