When our furnace broke down a week ago, I was hesitant to go with HighLife when I read the many negative reviews at Homestars. However, I was referred to Mr. Mario Ma by a colleague who was very satisfied with the service. Mr. Ma, the sales rep, was punctual when we met. He was very honest in assessing and explaining the need of a new furnace, instead of repairing the old one. Furthermore, he scheduled the installation within a few days. On the day of the installation, the installer came on time and started the work. And from the start to finish, they were very professional and thorough. No short cuts and even explaining what they were doing. True professionals! I read in the reviews that Highlife installer left a mess. Perhaps the other ones, but not this time. I hope that Highlife will continue to surpass this type of service for any issues that may occur in the future. This is how you distinguish your company from the rest, after sales warranty. I would strongly recommend anyone to deal with Mr. Mario Ma and request Kia & Sam to install your furnace/ac unit. I am very satisfied with their work.
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- Company Response
Hi Winston, Thank you for your business and taking your time to write this review. We look forward to working with you again in the future!!