This company comes to your home to give you an 'estimate' on your antique furniture that you want renovated/refurbished etc. You sign a contract with the condition that additional costs may be incurred for whatever reason. I got a quote from the company while high, I was told buy the rep he put it the 'high end' and that I may actually pay less than the estimate. I asked them to renovate a 100-year old rocking chair. They ruined it. They didn�t use the original glue, they repaired one of the arms with new parts and essentially destroyed the integrity of the chair as an antique. They then told me that the estimate was wrong and they more than doubled the original estimate. I told them this is out of order and that I didn't license them to do that work. When they returned the chair it was out of wack and you couldn't sit in it without the knobs on the back of the chair jabbing you in the back. The arms were crooked and for THIS they nearly tripled the cost of the work. I sent it back and explained that this is not the work I had asked for nor was I consulted when they used different parts and different glue from the original. I never spoke to the same rep at the company twice and everyone passed the buck. I have been trying to get my chair back from this company for three years and they have yet to fix it correctly and to specifications. This was a 100 year old rocking chair and they had totally destroyed its integrity as an antique. It is coming back to me under threat of legal harrassment as is, without the job finished, for an astronomical fee. They kept adding more and more costs while they never made the chair look like it did when I gave it to them to refinish. Buyer Beware!! These people are seriously unprofessional. I will not be recommending them to anyone.
- Approximate cost of services:
- $0.00