Reviews

10/10

The reviews are accurate. I called at 8:00 am and spoke with Amy. Got all of the information (pricing and details about the service, had the tech (Travis) here by 10:00 am, and done by 11:00 am. I received a conformation of the appointment, including a picture of the tech who would be performing the work. When the work was completed, my invoice was the same amount as was quoted. I will use, and recommend, them in the future.

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Company Response

Thank you so much for the 10-star review Dan! We are so happy we were able to deliver on our 10-star experience guarantee we strive for! Thank you for the recommendation as well!

10/10

I'm about 2 years late in providing this review, but also felt it was important to do so. I met Sean through a renovation contract we had with Modular Home Additions. StarTech provided the stucco service. Sean's team, under his direction, did a fantastic job. This included working around tricky things like decks, fences, gas meter, etc. Where Sean really stood about above the rest was while we were struggling with the moldings around the windows. Sean had one of his crew hold up different pieces until we could decide. His initial recommendation turned out to be the right choice. We wouldn't have any hesitation recommending StarTech, and would certainly use him again.

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Company Response

Hello,
Thank you for your kind review. It makes us very happy that you still feel satisfied with our work after 2 years! We always do our best to deliver great service and quality work so that our customers can enjoy their houses for years to come.
Best regards,
Startech Stucco Team

9/10

(9.5/10) I'm a bit late providing my review of Modular, however had always intended to do so. In summary, the renovation was done extremely well. Like any successful project, it was largely due to the project team who were on top of every detail. We're especially grateful to Dmitry, who spent an tremendous amount of time patiently answering our questions, and providing great advice (and Milan before that). In fact, Dmitry often went above and beyond - for example, he worked with the stone manufacturer to get the colour we liked, then drove to our house on him way home to show us samples. Our sales person, Bole, was also great to deal with. Never did we feel any pressure to commit to the project. In fact, Bole also provided great advice each step of the way. Like any larger projects, there are always bump along the way. Where we encountered a few problems, was with a few of the sub-contractors. Specifically, we were disappointed with the window quality, and even more disappointed with the installers. They were a bit rude, made an installation mistake (forgot a window), and left a mess upon installation. In the end we felt that we overpaid for what we got. Modular did however send a crew out immediately to clean up the mess, and pretty much always responded quickly to similar requests. The only other sub-contract issue was with the upper/lower stairs. The measurement was out by about 4 inches which presented a problem for us when finishing the interior. On the positive side, Sean, the owner/operator of StarTech Stucco did an phenomenal job on the stucco. We were struggling with what size molding to put around the windows, and Sean had one of his crew hold up each piece while we debated which to choose. Sean's initial molding recommendation was the right choice. Overall, we've very pleased with the finished product that Modular provided, both in quality and the cost of the work. We would recommend them without hesitation.

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Company Response

Thank you very much for the nice words, however, we would like to add that for any successful project besides the good project team, you need a great customer that appreciates the complexity of the process and that understand that there might be some problems down the road. You always get the most out of people when their work is appreciated.

Sincere thanks from all of us in Modular.

Modular Home Additions Team
27 Bermondsey Rd.
Toronto On M4B 1z7
www.modular.ca

9/10

Jessi and his crew have been great to deal with. There were a couple of hiccups, however they resolved them without any issues. The work has been of professional quality, and they have been patient with us as we've tried to juggle the various phases of the renovation. I highly recommend them for residential or commercial work.

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Company Response

Dan has been a great customer.

10/10

Our experience, from beginning to end was great. Marnie is informed and responded quickly to all of my inquiries. The installers (Kemar & Eric) were outstanding ... made good recommendations on air flow, and accommodated all of our requests. Some minor, post-installation, service was required, and it was done quickly and without hesitation. We considered other competitors, and are pleased we chose Convertible. We would recommend them without hesitation.

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