Reviews

10/10

I was in the market for an outdoor fireplace and thought I would try my luck with this company. From the very first interaction I received top notch customer service from Terry. I was looking for the Dekko line of outdoor fireplaces and ordered the Serenade model. I was also looking for a delivery and installation which this company provides. The delivery team of Ben and John provided excellent service and the Gas technician Rick was amazing as well. I cant wait to purchase future items for this company. Big thank you to Terry who really want above and beyond to ensure everything went well (including double checking to order fulfillment time with the manufacturer prior to the purchase). The fireplace arrived exactly on time and we are absolutely loving it :)

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Company Response

Thank you so much for your wonderful words. We really appreciate you taking the time to write a review and we are so glad you had a good experience. Enjoy your Dekko Serenade - that is a beautiful unit and you are going to love it now that the nights are beginning to get cooler. We look forward to working with you again.

10/10

What an amazing experience from day one to the completion of our dream backyard. We found out about Pattern Lock after seeing their work while visiting a friend's house in the neighborhood. We were impressed with the quality of the work and wanted to get a quote. That was when we met Jeff who was incredibly helpful and flexible. We had a vision in mind and Jeff was able to take that to the next level with his design. Once we saw the 3D rendering (including video) of what the backyard could look like we were sold! We went a 1100 square feet stone patio complete with retaining walls, pillars and a custom waterfall fountain : ) The true fun started when our beautiful stone arrived on our front lawn. The next day our project started and was complete by the end of the week. The workmanship and attention to detail is second to none. They made suggestions along the way and cleaned up at the end of each day. Roger and his crew were very friendly and kept me in the loop as the project went along. We are extremely happy with the end product and absolutely love our backyard. The customer service of this company is exceptional. We would def recommend this company for all your back yard and front yard dreams. Looking forward to our next project!

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Company Response

Thank you very much for choosing us to get your project done! it was really a pleasure working for you and im glad we met your expectations to get everything done just the way u wanted it. We will keep doing our best to keep our homeowners happy. We do the work to the best of our ability. Also as if it was our own home!

Thanks again
Patternlock Interlocking