I was in the market for an outdoor fireplace and thought I would try my luck with this company. From the very first interaction I received top notch customer service from Terry. I was looking for the Dekko line of outdoor fireplaces and ordered the Serenade model. I was also looking for a delivery and installation which this company provides. The delivery team of Ben and John provided excellent service and the Gas technician Rick was amazing as well. I cant wait to purchase future items for this company. Big thank you to Terry who really want above and beyond to ensure everything went well (including double checking to order fulfillment time with the manufacturer prior to the purchase). The fireplace arrived exactly on time and we are absolutely loving it :)
- Company Response
Thank you so much for your wonderful words. We really appreciate you taking the time to write a review and we are so glad you had a good experience. Enjoy your Dekko Serenade - that is a beautiful unit and you are going to love it now that the nights are beginning to get cooler. We look forward to working with you again.