Hello, I wanted to give my feedback for Ash and his company Fair Deal Heating & Air Conditioning. I hired Ash and his crew to replace my rental Reliance tank water heater (12 years old) with his recommended Rinnai RUR199iN tankless water heater after reading RFD threads and Ash's HomeStar reviews. I read top notch reviews regarding Ash and his team and I have to agree. Ash was very knowledgeable and I plan to call him again for any future needs regarding my home's HVAC. He was very reasonable in terms of pricing. Response time was excellent and his crew did a very good job. They were considerate, communicated clearly, and cleaned up well afterwards. As for the water heater itself, I am glad we converted to tankless but my one complaint is Rinnai's smart features. It appears there is poor support for Google Home, Alexa and SmartThings and they do not integrate well. As a result, I only use the Rinnai app which is pretty good. I run the recirculation right before I need hot water and it comes immediate afterwards. Overall, I had a very good experience and recommend Fair Deal Heating & Air Conditioning to all. Good luck!