Reviews

0/10

This is my experience perfect installation, 29 September 2016 . They did not tell me the truth, when they sold me the water thankless. It is not thru you will safe on gas and water bill. My experience shows the gas and water bill did not change and it cost me more for the water bill. This if the average time to get hot water. We are just 2 persons in the house and we used The water thankless was install September 29 2016 Compare May/ aug 2015 we used 22 cubic meters 22.000 liters may /aug 2016 we used 21.5 cubic meters 21.500 litters May/ aug 2017 we used 25 cubic meters . 25.000 litters May/aug 2018 we used 32 cube meter this is 32.000 litters You have to wait over 45 second for the shower to be hot and over 25 second for the sink faucet but follow up for maintenance it is not true you do not have to use them to flush (clean) you water thankless and your FURNACE to keep your warenty. for the water thankless you could do your self if you fell capable to do it or use anybody who do installation and maintenance for water thank and for the FURNACE you just have to be sure it is a certify installer thechnitien, and they give you warranty work, I pass 5 hours on the phone just to be sure. With Rheem USA office because they do not have Canadian office. and the blue back wall i built my self if not they would install the thank direclty to the fondation.

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Company Response

Hi Dufour,

I'm really sorry to hear about your experience with your equipment. We are constantly looking for ways to improve our business so your feedback is always valuable to us.

In regards to your high water bill and issue, this could be an existing plumbing issue. It is possible your tankless system is too far away from your kitchen/bathroom but there is a remedy for this: You can have a plumber install a recirculation pipe. The science of tankless systems is something that is proven and it is designed for efficiency and cost savings. I highly suggest you consult a plumber as it is most likely that your problem is related to the plumbing in your home.

On our side, we will consult the manufacturer for more information. Those units are 95% efficient and as installers we are not involved in the product design and go with the design specs that Rheem markets on their product. As installers we go with the manufacturers rating, guidelines and their best practices for installation. I am really sorry to hear about your experience, please do not hesitate to give us a call to tell us more if we can assist in anyway. You can call our head office: 416-213-0303. Please ask for our technical manager, Shams.

0/10

I so skare to hire any contractor I do not trust them anymore after my experience with keating roifing and stuccofor the stucco who after one years they toll me they could not do the job as what was suposse to beI. And i lost over 3000.00$ because they where not able to do what I sign the contract for, and I say no for just 2 layer of Stucco and earlier they offer me to do the 5'X8' mudroom roof in. Shingle and they say to worry for the cost and finely they charge me over 800$ that mean 20$ per sq foot expensive Never trust a contractor who offer youto do something for all most nothing over the job price get a price add that wrote on your contract and Co sing with the responsable person and never give more then 10% in deposit if they insist runn away!!!

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First Review

8/10

The driver arrive on time. The only thing I would have to say they should send somebody to see space where the work to be done to get a better way to work to be done.

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First Review

3/10

10 09 2015 I can not believed I pay 132 $ per hour just to get the pumping machine at my place. If you think by calling a pumping company to get them to pour for you that is not the fact. You will have to pour you self in the frame of your foundation or for your garage floor. I was sure they will pour the concrete and I would just have to take care of leveling the concrete instead I work over 6 hours after the guy left to try to save my investment of 750$ for the pumping machine and 5oo$ of concrete. I will be honest they should send 2 persons for that kind of work. I really wonder what the guy would do if the home-owner is not able to help him like I did. For that reason I had hard time leveling the first side we poured (too much cement in the wooden form), we start and I get splashed all over myself with the cement because he asked me to hold the pipe. After I did not get the chance to level after we pour that side right away. For that, I had to break the extra cement I will have to come back to fix that later. And what can I say about the waste after work done, over 15 big black bags of concrete and waste you can see on the picture. I will have to pay somebody to come and pick up all that trash. If you looking to do a small or medium size cement work do not go for the pumping - it ended up being too much work after all. Take your time rent a mixer and make you own cement and it will be easier after all, believe me I work over 6 hours to level and clean, break the waste cement after the pumping guy left my home. I should get a discount

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