Had hired plumbing contractors for minor jobs in the past and found they absolutely confirmed the unfortunate stereotype attached to this skilled trade. When the time came for us to get some help with repair/replacement of two toilets in our condo, I turned to HomeStars to hopefully find a better experience, if one actually existed. I needed the job done right!
I read all (yes, all) of the reviews for the WaterWorks and noticed that these were largely stellar and secondly that all of the positive remarks were consistent regardless of the work that was done. Decided to give them a try.
Never regretted the decision. We were treated to a seamlessly impressive professional, thorough and timely customer service experience from start to finish, completely consistent with the reviews I had read. In the customer service industry myself, I don't miss much when I'm the customer. I can also appreciate that it is very rewarding and also sometimes challenging to deliver professional service to many different types of clientele in a somewhat stigmatized industry. The WaterWorks has mastered this lost art of customer service, which is why this company is and continues to be so successful.
Some additional points:
-punctual (early!), clean, uniformed, professional, pleasant, physically fit, licensed and certified experts in their field.
-vehicles are an extension of their professional image. Vans and trucks are clean, well maintained and well stocked.
-their wide service area doesn't limit them to only certain parts of the city.
-they use only professional materials and accessories, which are stocked and readily available in their huge warehouse.
-the multi-tasking, multi-talented Jean provides a great first impression of the company and subsequent follow-up calls are handled professionally, efficiently, and pleasantly. And she loves her job!
-Michael, the owner of the company and an obvious expert in his trade, balances professionalism and being personable with ease. I was pleasantly surprised when Jean called to say that Michael would attend our service call. On his arrival, he listened to my explanation of the situation, made his own observations and comments, presented and explained all of the options available to me without high pressure tactics. Once our decision was made, he went to work, obtaining a second toilet and tank from one of his technicians who then joined him on the job since he was in the same neighbourhood(Ray). Kept me informed of things that he observed during the job, answered fully all of my questions, and even had a quick look at some future projects we had planned, making helpful suggestions in the process. He treated Ray with professionalism and respect as they worked together, and it was apparent that Ray enjoyed working for and respected Michael. I learned a lot about our particular situation from Michael's expertise and then some. Although we chatted off and on as Michael worked, this never became a distraction from the work he was there to do, all the while remaining pleasant. It was refreshing to know that the job was being done properly by an expert with people skills who enjoys what they do for a living, and who also actively strives to balance work, personal health, and family commitments.
-Ray is someone who all owners/managers wish they had as an employee. Pleasant and professional, Ray told us that he loves his job and enjoys what he does, and this shows in his attitude as well as the quality of his work. This was apparent also in his interaction with Michael and did not change when Michael left for another commitment (I knew this in advance). When faced with a challenge during the work, Ray responded with determination an skill, eventually conquering the issue after a bit of extra time and effort, and all without one complaint.
Don't go anywhere else! Save yourself the aggravation and headaches as well as the extra cost of fixing shoddy jobs! Call this great Canadian owned and operated company that does the job right the first time, every time, and you will not be disappointed.
We will definitely use their services again, and have already made several referrals.
Thank-you Jean, Michael and Ray, and keep up the great work!