In April, my furnace had broken down and it was evident that it needed to be replaced and repairing it would be too costly and the AC had broken down in the previous summer. The sales person was courteous and was quick to help out by having someone come out the following day to take measurements and begin installing a new furnace. I was told that duct work that connects from the furnace (approximately 10 feet) would be replaced; water pump would be removed; duct work in between the posts would be looked after considering every time I walked over the spot on the main floor would dip and loud popping sound is heard and A/C pipe that connects the unit to the furnace would be replaced. Also, I was told about the five year warranty that would not require annual inspection. The AC was a Lennox two ton and the furnace was a two stage Lennox (6500 + 500 for extended warranty).
The AC and furnace were installed within a few days and the heat was up and running within a day
The salesperson honoured to install the humidifier since it was not written it on the work order.
The crew was able to work in a tight area
The crew kept the place relatively clean and no garbage was left
There is a large hole beneath the new furnace and is still there (result of removing the old furnace).
The waterpump was replaced with another waterpump when initially I was told it would no longer be needed since it would have been connected to a drain.
I asked the crew when there were going to replace the pipe for the A/C and I was told that if there was nothing wrong with the pipe, it wouldn’t need replacing. I raised the issue and eventually it was replaced.
The salesperson got irritated / upset a number of occasions when I raised issues.
Popping sound was never resolved considering the number of times I had raised the issue.
Only 2-3 feet of Duct was replaced from the furnace for fitting existing duct to the new unit
I tried contacting the salesperson for a follow-up question, but never received a reply.
1 year no interest, but rate after the no interest period is stated at 18% in the agreement
2 fine print: requires yearly maintenance for agreement to be valid
Overall I found the work satisfactory and the A/C louder than expected. My son’s room is next the A/C and it can be heard right through the wall.