Tankless water heater gave way.. started leaking. On the advice of a friend, called Steve. He answered right away, got a technician to my home in the evening the same day. Was very up front about my options and different choices I could make to address the problem. Never felt pressured. Never felt pushed in any direction. After I made my decision, he ordered a new unit the same day, technicians came in the next day and installed it. Steve himself came by and checked on things. Even took time to answer other questions and consult on another issue I had.
He is super responsive by phone call, by text. His team was efficient and thorough. Went over everything with me at the end of the day. Received a followup call from Steve after to make sure everything was ok.
Steve was everything you would want in somebody working on your house... knowledgeable, professional, prompt, courteous, came by personally, excellent communication.
100% would recommend again and would use for future HVAC needs!!