Reviews

10/10

I called Air Force to help clean the ducts of a house I recently moved into as the previous owners haven't really done one in years and also owned a pet. I have to say I was impressed. The technician showed up on time, was extremely professional and courteous, and took the time to explain what he did and showed me before and after pictures. I don't know what the market rate is for duct cleaning these days and perhaps some may consider their price expensive but I thought it was worth it given the professionalism and the before and after pictures I was shown.

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Company Response

Thank you so much Alfred for taking the time out to share your experience with us! We’re happy to have hit the mark for you. We look forward to servicing you again in the future!
Adel Majd

10/10

Rowan and team did a great job on the stone curbing we wanted done to protect our garden beds. The job did have its challenges as a result of supplier constraints and Covid-19. Rowan's team wasn't able to secure the original intended stones to do the job and tried to do their best with what they were able to secure. We understood the constraint and tried to give it a chance. Unfortunately it didn't work out the way we had hoped and we weren't really happy with the initial result. To be clear, the job looked great and his team was awesome but it didn't achieve the look we were hoping for. We discussed with Rowan and he understood and committed to trying to come up with possible ways to give us what we were looking for given the constraints he had to deal with. In the end he immediately spent time calling around Ontario and eventually found a supplier with the stones that would give us the look we wanted way up north. He shared a proposal of how he could try to make things right and upon agreement had his team show up the very next day to essentially redo the work despite having a backlog of jobs to complete due to Covid-19 and the limited timeframe to complete them given the shortened season. I wanted to leave a review in appreciation to Rowan and his team for committing to doing what was necessary to ensure we were happy with the job despite all the challenges they are facing.

1 of 1 people found this review helpful.
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Company Response

Hi Alfred,

Thank you so much for the kindly review. We appreciate your detail and honesty about the entire project. We are all coping in this pandemic and that has certainly created some unforeseen circumstances for contractors and suppliers alike. Challenges like this require stepping away and reassessing what can be done to solve the problem. We were lucky and grateful to find a great supplier with the stones you needed. We always aim to have our clients satisfied and we are happy to hear that our efforts resulted in success and client satisfaction! Alfred, on behalf of all of us, thank you for this review. We look forward to our next project together!

Sincerely,
The Purple Properties team

10/10

I had Safetech takeover an existing alarm system at a new home that I bought and despite some initial challenges with some modules needing to be replaced, through no fault of Safetech, they were professional and persistent in ensuring I was a satisfied customer.

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Company Response

Thank you Alfred. We do complete a lot of takeovers and sometimes determining how the alarm system was originally configured can be a challenge. I am happy we were able to get everything working properly.
Sean OLeary, SafeTech.

10/10

My lawns weren't in the best of shape at the beginning of year and My Garden Lawn Care did a great job helping me fix that. They assessed what was the main reason I've been having a hard time and provided suggestions on how to improve my lawn. They were diligent in coming every week throughout the season and by the time fall had come my lawn looked to be in a much better state. I'm not exactly a green thumb so having them help take care of the lawns allows me to deal with other things in life. :)

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