Reviews

10/10

In late 2018 we selected RS Homes as our Design and Build partner for our custom home build. The build is ~3500 square feet plus a finished basement and a pool. Today (April 2020) we are about halfway through the project and we are very happy with RS Homes. Our project has faced a lot of external challenges (city, neighbourhood and COVID-19), but RS Homes has done a fantastic job of keeping the project moving in spite of these difficulties. The build quality and materials used are excellent. As a customer, there are two traits that I have observed that I greatly appreciate about RS Homes' approach: 1) I am kept extremely well informed of the build project. I receive near-daily site updates that include pictures, weather, progress notes, challenges and solutions. This allows me to react quickly if I need to make a change, or to give a clearer picture of our vision for our home. 2) RS has been very fair to deal with in areas of conflict. No contract has perfect specifications, but how your builder works with you on resolving those specification gaps says a lot. We have had a number of changes that have been absorbed by RS. We have also had a number of changes that we agreed are new costs. And some changes we've met in the middle. With each of those discussions I came away believing that I was treated fairly by RS Homes. We still have some ways to go on the final project, but I am very pleased with the project so far. I'm a proud RS Homes customer and can't wait for move in day!

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Company Response

Dear Chris,

RS Homes appreciate your business and your comments. It is an honor to work with a client like yourself.

Thank you!

10/10

Renato did a great job for us over the holidays. The extreme cold weather caused our old furnace to begin acting up. Renato responded quickly and was at our house within hours to help solve the issue. Eventually I decided it was time to take the furnace off of "life support" and get a new furnace. Renato helped right-size the job and had his team on site with a brand new furnace within 2 business days. The job took about 4 hours and the team was clean and professional. In addition, we were given a ton of additional service that we didn't expect, including over the phone instructions on how to solve some heating problems with the old furnace, corrections on some past work that was done in our house, and a rebate form sent in on our behalf. We're very satisfied customers.

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Company Response

Thank you very much