The company called to extend their contract. We declined as their applications were not doing anything and I had begun hand weeding my entire lawn. The company came for another lawn treatment. After we called to ask why the contract is not cancelled, they insisted it never was & that we owed them money. They were confrontational from the outset despite my best efforts to resolve the issue. I even offered to settle the payment halfway and chalk it up to a miscommunication. They responded with a threat to send the account to collections and hung up on me. Completely unprofessional. Useless service. Belligerent staff.
- Approximate cost of services:
- $1,000.00
- Company Response
It is our practice if clients do not pay for services rendered then after 6 attempts to collect we send them a warning letter. If payment is still not received then they will be sent to collections, we believe that this is a fair way of dealing with accounts receivable. I am sorry that you are unhappy with your service, but we expect payment when a service is rendered, even if the contract is later cancelled.