Poor service and questionable repairs
I have used this company for many years but obviously things have changed. Our furnace was working but produced an error code after several hours of operation. A technician attended, examined the furnace and then returned to repair it. The problem was that it failed within an hour of him leaving. I would point out that the same error appeared. A second technician came out the following morning, did his inspection and then did a minor adjustment on the gas valve and the furnace has worked properly ever since. I spoke to the owner of the company who maintains that all of the work done was in order but he did admit the gas valve was not properly checked by the first technician. He really couldn't give a good reason why the same error code appeared after the initial repairs were done. One of the parts replaced was the inducer motor which oddly enough was suggested be replaced in 2010 when they did an annual service. At that time I contacted the manufacturer (Carrier) who sent out one of their reps. and determined that in fact it was the fan motor and they covered it under warranty. My suggestion to anyone using this company would be to get a second opinion on repairs before authorizing the work they feel needs to be done. Dec/28/15 I see BC Furnace partially responded but there are some errors in it. The furnace failed within an hour of the original work being performed. As for regular serving. He has overlooked the fact that his company did a service in 2010 and incorrectly suggested the inducer motor be replaced. He also failed to mention that an employee from his company has been out several times to work on the furnace since then with no mention of service / maintenance problems and the original inducer motor continued to work until it was recently replaced. The owner also failed to comment on the updated recommendation of the second technician who was suggesting that additional work was also needed ie: the fan motor and gas valve. I stand by my previous comments that a second opinion is an important consideration for repairs suggest or provided by this company.
- Approximate cost of services:
- $900.00
- Company Response
Mr. Ken W, it was obvious from our lengthy telephone conversation and by your own admission you don’t know what you are talking about when it comes to furnace repairs, when I explained to you in fine detail why your furnace was giving you problems and how the inducer motor assembly was needed, you still managed to manipulate my words in your review. Let me reiterate what I discussed with you, our technician started up your furnace and based on the error code indicating ignition failure, he performed a vacuum pressure test on your inducer motor using a digital manometer and determined that the inducer motor was slowing down when it got warm causing the pressure safety switch dropped out, as indicated on your first invoice during his initial diagnoses, a clear indication that the inducer motor is seizing up when warm and must be replaced. After the much needed inducer motor assembly and pressure switch replacement the technician performed multiple tests before leaving and your furnace was up and running. The following day you phoned our office and we sent a technician to your home and he made a minor adjustment that I admit the first technician should have done after replacing the inducer motor assembly. You indicated to me that you only had your furnace serviced once in the fourteen years since that furnace was installed despite the manufacturer recommending regular maintenance. BC Furnace has been operating for over thirty years and we do approximately thirty to forty service calls per day with thousands of very satisfied customers. Finally, your suggestion that your furnace only needed a minor adjustment and not the inducer motor assembly is preposterous and “no I’m sorry you cannot have a free inducer motor assembly.”