Bill in Ottawa

I cannot stress enough how BAD this "service" is. During the big storm we had last week they didn't come for the first time until 8:00 a.m. the following day (No I don't mean 8:00 that morning but 24 hours after that! About 30+ hours after the snow had actually begun.) When they finally got here I ran out to talk to the driver and ask where he'd been! I'd already had to shovel myself to get the car out of the drive the day before. Then came the litany of excuses about why he couldn't plow my drive... It's too steep an incline, there are cars in the drive etc... etc... When I asked him to at least plow the return then let me move my cars so he could do the rest of the drive he said "I can't wait for you, there are people waiting on me". After I finally convinced him that I'd have my cars OUT of the drive by the time he could plow the return, the job he did was half-rate (at best!) the student next door does a better job with his little shovel. He didn't go full width and left LOTS of snow both in my drive and all over the street in front of my house (my neighbours are all complaining about it - just waiting for the city to come fine me!) They STILL haven't been by for the current snowfall (admittedly perhaps slightly lower than their service agreement calls for overall BUT my neighbours have all been plowed by THEIR service companies. My calls have all gone unanswered and my two messages have not been returned. I've pretty much given up trying to get a refund and cancel the service at this point. They're clearly NOT interested in providing any kind of customer service and will undoubtedly not be in business next year. Stay FAR FAR FAR away from CPS snow removal DIS-service!