Our 25+ year old A/C could not have died at a worse time, right in the middle of a heatwave! We are normally the type of people to do extensive research before requesting quotes, but given the circumstances, we jumped on Home Stars and quickly called some of the top-rated HVAC companies, including Spring Home.
We could not be happier with the customer service that we have received from Spring Home, from scheduling the initial in-home estimate to answering our questions even after the invoice was paid.
Upon calling Spring Home, a sales representative by the name of Cy Goh promptly scheduled an in-home visit. Unfortunately for Cy, he was the first to visit, so we asked him hundreds of questions, as we attempted to educate ourselves on the HVAC industry. Cy was extremely courteous and informative, spending the better part of 2 hours (no, that is not a typo) answering our questions and providing us different options, all while we sat in our sweltering hot kitchen.
After speaking with countless other HVAC companies, and having since done our research, we confirmed that Cy's explanations and recommendations were spot on. Spring Home was not the cheapest quote, but in an industry where the quality of the installation is as important as the equipment being installed, we decided to go with Spring Home for the job.
Spring Home's technicians arrived on time and went straight to work, working from 10am to 6pm. Their installers took the extra effort to ensure that all the piping was neatly laid out, and did not seem to bat an eye at our regular supervision. Further, they did not try to nickel and dime us by cheaping out on inexpensive parts. They worked independently, but were sure to ask for our input on installation decisions that needed to be made, such as where to run the piping.
Following the installation, Cy was quick to follow-up to ensure that we were happy. He was readily available to patiently answer any question that we had (and there were many).
Thanks to Cy and the rest of the folks at Spring Home!