Shai in Concord

I found Matt from Premier Smart Homes after my original Control4 dealer dropped the ball. I've since used Matt for our Control4 install, Home Theater, Cottage A/V needs, and more. I couldn't recommend someone more than Premier Smart Homes. A++++

I moved in to a new build by Aspen Ridge in May of 2017, and the windows were absolutely terrible! Instead of dealing with their non-existant customer service we decided to replace the windows in our house. We priced out several jobs from several companies, and the salesman from Panes (David) was absolutely wonderful! We learnt that they actually manufacture the windows they sell, and because of this they gave us an unbeatable price. The whole process was completely painless, David came to our home and pulled out a completely electronic configurator using his laptop (as if he was building a car!) He used it to give us a quote, so we knew that he wasn't trying to pull a fast one on us. We had the windows installed in August, and they just contacted me to tell me that I was eligible for a free upgrade to these fancy new window screens they just released, we're so excited! I would certainly recommend Panes to my friends and family, and I recommend them to you as well!

Purchased a TV that they advertised as in stock. I order it, they call the next day to say "oh it's going to take 2 weeks" - This was about 3 weeks ago. I tell them no problem as I'm moving in to a new house and it's not too much of a rush. I call back this past Monday (exactly 14 days since the order was placed) and they say "oh we don't have an ETA for the TV" (the person on the phone kept trying to avoid promising a day) - I kept asking a week? two weeks? a month? their response was "it will be in shortly". I called back Wednesday because now I found that another store actually has this model in stock and I can pick it up right away to ask about an ETA again. Their response? "Oh, we don't know, maybe 2-3 more weeks" I tell them to cancel it. They email me back today with the gem in the photo. 25% restocking fee on an item you don't have in stock, misinformed me about its stock status to get the order, and can't tell me an ETA for when I will get the product, and they want to charge a 25% restocking fee?! By the way, as of this writing; the TV is still showing as IN STOCK!! Horrible company. Stay as far away as you can. I went directly to my CC company.