Remove old flat roof & replace with tapered flat roof & evestrough
Our home has a flat roof that was desperately in need of attention. The drainage system was poorly designed and water was ponding starting to cause problems indoors. We called M&R after receiving a referral and looking at Homestars reviews. The same evening we had a meeting scheduled with an estimator the next business day and received a detailed quote within 3 days along with inspection photos loaded into a shared document repository for collaboration during the project. We provided the go ahead to commence work and had significant rain delays. Marcin and Mark were responsive and proactive in setting and resetting our expectations as the days went by and we eventually had good weather to start the project. We had a few surprises during the roof teardown which were dealt with swiftly and processionally by Marcin & Mark. The roofing crew, had additional work to and worked diligently from early morning to sunset on a few days to ensure our roof was waterproof prior to the next phase of bad weather. They returned to complete the job when they said they would and in some cases earlier than we had expected. We usually approach new contractors cautiously since we have had some previous experiences that were not favourable. Not the case with M&R. We found their crew friendly, knowledgeable and there was nothing they we asked for that couldn't be done. In short, they were very customer focused and probably the reason they have very good ratings on this service. They took adequate precaution to prevent damage during the construction and attended to all damages without question. During the project they had good ideas for solutions and listened patiently as we worked through our questions (there were many). We now have a roof that gives us piece of mind and will not hesitate recommending them to anyone. Thanks to the M&R team for a great job.
- Approximate cost of services:
- $20,000.00
- Company Response
This project required re-sheeting the entire roof deck and some additional carpentry that resulted in additional work. The access was also challenging. We hope that over time you will change your mind that you would "never again buy a home with a flat roof." With the tapered poly-iso insulation and eavestroughs along each sides the flat roof will now have improved drainage. The heating cables in the eavestroughs and downspouts will also eliminate other potentials issues. Your flat roof will now perform properly. Thanks for being hospitable to our employees, patient, trusting and keeping in good communication with our staff through the process.