I've waited the entire 6 months of my warranty to write this review. I wanted to write it immediately, however Pesticon was so disappointing I was worried that if I was honest while still under warranty they wouldn't honour their commitment to us. We used Pesticon when we found out we had bed bugs. If you have bed bugs, my heart goes out to you. It is the worst home owner problem I've ever encountered. All said and done we paid approx $1000 in services, laundry, and the non-$ of the mental anguish. Hang in there. In a month it will be better. Pesticon came the same day my husband called them. Although the service provider was kind, helpful and did a good job, he didn't steam the three mattresses we were told were included in the quote. To prepare for the spray you need to bag everything and unload all drawers and closets. Lift your mattress off the frames. It is a lot of work, and then you have to only put things back together temporarily because it was explained to us that spraying would again take place in two weeks (to target eggs that may have hatched, under your baseboards). Two weeks later a different service rep came to our house. Again, we made arrangements to be out of the house for 5 hours post-spray (we have two very little kids who still nap... being out for 5 hours is a challenging logistics thing for us), moved the mattresses, had the stuff bagged. However, no spray was done. A single room had some diatomaceous near one wall. When I called to inquire why the spray hadn't been done, none of the mattresses had been steamed (again), etc. the phone rep said she'd get back to me; she did, and I was told that the 2nd service rep did what he assessed needed to be done - which in his opinion didn't include spraying. How is this possible to know when the bed bugs live under the base boards and they don't come out in the day? They then said we needed to pay more money if we wanted the service we were first promised. Just to do the math: for $795 we were promised: 3 mattress steamed, 3 bedrooms sprayed, and our main level sprayed. After the first visit everything except mattresses had been steamed. After the second visit only a single room had been dusted with the powder. After the second visit less than 50% of what we paid for had been provided! The phone rep wasn't apologetic, nor did she seem to understand that us having to live out of plastic bags and leave the house for the 5 hours was not something I wanted prolonged. I argued (!) to receive the service we were promised, without paying the extra $500 they were asking for. It must have taken over 45 minutes on the phone. The third visit I stayed home from work, borrowed a gas mask from my neighbour, set up all my baby monitors and watched through my window to monitor the work. When the spraying was done, I used the gas mask and went into the house to check the places I couldn't see on baby cam. This company prides themselves on excellent customer service (they even have a greeting message that says they're the best in the biz when you call). I'd never work with them again. They made something that should have taken 4 weeks take 6; they displaced my family for no reason. They never offered an apology and they tried to hang us for more money after we had paid up front.
- Company Response
Hi there, it is very disappointing to leave a client unsatisfied because at Pesticon we strive to offer best service and treat our client with compassion, and deliver excellent service. We appreciate you left your review and we want to change this experience you had and rectify this as it is in our best interest always to please our valued client with the best service. Kindly contact us and give us this opportunity once again.