We had heard that Pollard made a good product - in Canada - and requested a quote for 3 replacement windows and a new front door. Stan was our sales rep. First of all, when the windows arrived after ten weeks, it turned out he'd ordered the incorrect colours. His answer was he'd have them painted but we'd ordered the baked-on finish becasue it lasts longer and requires no maintenance. Then it turned out that he'd not ordered the proper 9 light window for the dining room and we got a plain window instead - there wasn't anything wrong with the plain one already there - we were replacing it because we wanted the look. He ordered the stick-on interior and exterior muntins to give us that look - and charged us - and provided these in yet another exterior colour that did not match the frame! Six months later, the front door installation showed its lack of workmanship - gaps of up to an inch were appearing between the frame and the wall along the brick moulding. All in all a terrible, time-wasting experience. We sold our house more than a year later and still the situation had not been resolved. Draw your own conclusion but we'll never even consider Pollard again.
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