The 2 movers took pictures of every possible existing scratch before the move and had me confirm them. They did not wrap the furniture until they moved it in the truck. I wanted to remove a railing because the staircase was narrow but they insisted it was not necessary. When they finished unloading they took me in their truck to show there was nothing left. The lead mover asked me if I was satisfied with their service. I said yes, because they were friendly and courteous. He pulled out a crumbled piece of paper to sign. He did not have a copy for me. As soon as they left, I noticed there were several scrapes on my $7000 dining table and chairs, rips in the back of my leather couch and ottoman, and a broken handle on my dresser. I called Metropolitan movers within a few minutes of the truck leaving but the office was closed. Left a message but they didn't call back. Called again Monday and was told to email pictures. I never got a response to my email. After repeated calls, I was told I was no longer insured because I had signed off on everything. I asked for a copy of what I signed because I never received a copy. I thought I was signing that everything was unloaded and the number of hours. They said they would send the paper I signed but they never did. I would never recommend this mover!!!
