Reviews


First Review

10/10

Neighbour and I agreed that it was time to change the roof. Decided on Xin.Bo. They arrived early and wasted no time getting to work. Quick and efficient! After the work was completed, they cleaned all around the property, including using a magnetic device to collect any fallen nails. They also used a drone to take several photos of the roof from various angles, and e-mailed them so we could inspect the work without having to climb up on the roof. Very impressed and pleased with the workmanship and delivery of service. Happy to be the first reviewer for this company on Homestars! Thank you!!!

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Company Response

Thank you, Carlos
We are glad that you and your neighbor choose our company!

10/10

Long story made short, a rodent invasion led to a complete demo and renovation of our basement. After going back to the company that installed the majority of our windows in the past, I was turned down by saying they could not do such a small job; more important to me, they would not honour a past client and help a family dealing with a troubling situation during an unprecedented time. After looking through the Homestar listings, I found Fortress. My inquiry was replied to in under 3 hours by Steve, and in a few days had Richard survey the issue and offer several solutions. What I appreciated the most was that Richard was more concerned with helping my family than fast talking me and making the biggest sale possible. This company truly appreciates people! For what several companies told me could not be done, Fortress did it with empathy, skill, and speed. They worked with my budget, appreciated my time frame, and did an exceptional job. To Steve, Richard, and the Fortress Crew, my family thanks you! You helped us through an extraordinarily difficult time, and with an attention to care that puts you miles ahead of all your competitors. Wishing you all continued success!!!!

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Company Response

Hello Carlos, thank you for taking a few minutes to write about your experience with Fortress Windows and Doors. There is a little saying that goes like this... " people don't care how much you know until they know how much you care". There is a lot of Truth and Wisdom in that little saying. We decided long ago to bring Quality Integrity and Value to our clients in an effort to set the bar high for the entire industry. I've heard too many stories like yours where a company wants your business, but ONLY when they can grab the big bucks from you. To us, this is despicable and shows the true philosophy and integrity of that company. We are glad we were able to help you out of a tough spot and wish the best to you and your family! Steve and the Fortress Team

10/10

Fantastic work and craftsmanship! After 28 years, it was time to change all the 5 windows in my house which were already showing heavy signs of condensation and leaking. Having invested weeks of research into window companies, and sitting through many quotes; I finally decided on Magic Windows. They are one of the most professional companies I have ever had the pleasure to deal with. The quote meeting rather than being dry and filled with incomprehensible industry jargon, was instead a pleasantly informative session where Victor succinctly and entertainingly presented the available options for my household, only after having clearly identified what my individual needs were. I felt relaxed and confident that my individual needs were the main priority and not a salesman's quota. Rather than a ratty binder with a used brochure of several types of windows, I was presented with an actual example of the window, and an expertly assembled presentation which left no doubt in my mind that these windows were the most superior on the market. The installation team was one of the best I have ever seen in a trades company. They were professional, polite, courteous, and quiet. Work was completed in the estimated time, with no mess to clean up afterwards. After installation, they calmly explained all the functions and care of the windows, ensuring that my family was happy with the work and had no other questions or concerns. We have already received multiple compliments from the neighbours and still cannot get over how much more light there is in the house. It is such a refreshing change of pace to no longer have to fight to open the windows, and to have the option to actually have the windows wide open without a screen if we choose. The built in blinds are amazing! Especially the light blocking blinds which have already dramatically improved the quality of my sleep, as promised by Victor! I know that widow replacements are an expensive and daunting home task, but believe me when I say that I'm confident that I have gotten my dollars worth with Magic Windows. Thank you Sol to you and your team! My home is a far nicer and more secure place thanks to all the hard work and service from your team! Keep up the exemplary work!

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10/10

For years I have wanted to change the insulation in my attic. In the summer, the upstairs rooms would always be intolerably hot despite the AC being on full blast, and in the winter there would always be a chill. A few years back I had a family of raccoons nest up there and have always been worried as to the health and air quality in the house as a result. Found EcoComfort through Homestars and they live up to their rating and more! When the rep came to give the estimate, he explained all of the information precisely, giving several options that would meet our needs and did so without pressure or hard to understand jargon. The day of the job my family has never seen a company work so efficiently, quietly, and quickly. Complete insulation removal, sanitizing, deodorizing, and complete insulation installation was done in under the quoted time and with minimal to no mess. They vacuumed and cleaned after themselves and took steps to ensure that their tools and supplies did not damage the walls and floors. Class A workmanship! The temperature in the house now feels consistent throughout. We all have a better peace of mind now that the raccoon waste has been removed, that the entire attic has been sanitized and deodorized, and that our house is insulated in an eco friendly way. Also worth noting that the insulation that EcoComfort uses acts as a natural deterrent to pests and wildlife which gives me a greater sense of comfort and security. Definitely services that not all competitors do or advertise. This is a fantastic company that I will happily recommend again and again! 10 out of 10 in my book! Thank you for your great service and the peace of mind you have given me and my family!

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Company Response

Hi Carlos, thank you for taking the time to write us such a detailed, positive review! We are committed to providing quality services to all of our customers, to ensure 100% customer satisfaction - we're glad this was reflected in your experience! We appreciate the recommendation - thanks again for choosing EcoComfort!

10/10

I needed to replace the old furnace in my home for years. Finally after doing some research into contractors, I found Oleg from Air Point. From the moment he began speaking to my family and I, it was evident that this was a man who enjoyed doing what he was doing and was extremely well versed in all the aspects of his trade. He took the time to explain everything, without it being a seminar filled with jargon that we did not understand. NO checking his phone or watch, no pressure tactics, just real care and enthusiasm for his work. Agreed upon a furnace and an installation date. Work was started and completed on the agreed day. All the work was done quickly, cleanly, and efficiently. The Air Point team showed a great deal of respect to my home and family. After the installation was complete, I arranged to have them come back in a few days to clean the ductwork in the house. The same punctuality, care, and efficiency that was shown through the furnace installation was again shown in the duct cleaning. If you have any needs regarding furnaces or air duct cleaning, do not hesitate to call Air Point. Good work is always what home owners hope for when dealing with a contractor, but with Air Point I received excellent work with the utmost care and respect. Thank you Oleg! And Thank you to your team of professionals! Will without a doubt refer you to anyone in need of HVAC services.

1 of 1 people found this review helpful.
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Company Response

Thank you so much, Carlos, for all your kind words and your time and effort to write this review! It is our pleasure to ensure that our customers are comfortable understanding exactly what work we are performing in their homes, and to perform that work with utmost care, respect and punctuality. Thank you for your recommendation and we look forward to exceeding your expectations for years to come!
- Oleg and company

10/10

After a year and a half of waiting for another contractor to put in a new garage door and install the aluminium capping, I searched on here for someone to do the job and after a few quotes found Steve. The best job ever! Superb craftsmanship! Job was done on the day quoted and in a timely fashion with no mess to clean up afterwards. As far as price goes, you pay for what you get, but is very competitive with the standard prices out there and there is no wheeling and dealing with this guy. Straight up and honest work. If you are looking to have anything done with your garage, contact this man immediately! You will not regret it, I know I don't. Thank you Steve to you and your team!!! Could not have asked for a better job. A true craftsman and gentleman!

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Company Response

Thanks for the glowing review Carlos.
I'm glad you're happy with the new door and capping.
Enjoy

Steve

10/10

After spending half of the day on the phone with the city trying to get them to deal with a large raccoon which was exhibiting strange symptoms in my backyard, found these guys on the internet. Thank heavens!!! Called, explained the situation, they gave me options, and then they ran in and dealt with the situation before I could even get out the door. These guys are THE BEST!!! Fast, efficient, and courteous!!! To anyone who is dealing with a raccoon problem and are tired of dealing with the city/not knowing what company to go with; CALL SOS WILDLIFE CONTROL!!!! Will now use and recommend this company exclusively! Thanks so much to Sherwin and your amazing team at SOS Wildlife!!!!

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Company Response

Hi Carlos, thanks for leaving us a review! Dealing with raccoons can definitely be a nuisance with the messes and the noise so we know the importance of handling the situation as quickly, efficiently and humanely! Thank you for putting forward a recommendation to us, and feel free to call back if you ever have any questions! Thanks Carlos! - Sherwin