Hired Fernando to install our stainless steel stair railing. Paid 50% deposit in advance, but he delayed the installation 3 times. A month after it, the rail was loose due to weak welding. I called him at least 6 times and he hasn't come back to fix it. It's been almost a year now. According to Fernando, all was fine when he installed, he is busy with his bigger jobs or he is not in my area - always a new excuse. We are extremely upset... if it was really well done, it wouldn't be loose a month after installation. We have a young son and the railing has had a temporary (which has become permanent) string holding it tight. Clearly he will never come back to fix it and he does not care about customer service. We do not recommend him at all.
Update after a year - he came back and fixed it. Thanks.