Reviews

10/10

Beyond happy with the service received from Clearly The Best Window Cleaning! The name says it all : quality, prompt service and professional crew made the experience a true 5 ⭐️! Over the years, we tried many different Window cleaning companies and until now could never recommend any of them to our friends and family. Now, I will always recommend only Clearly The Best Window Cleaning! Thank you for a job well done! Inga Shubat

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10/10

I was searching for the new bedroom nightstands and new bed for over 4 months and when I received a flyer in the mail about upcoming sale at Zilli Home I saw exactly what I envisioned for my bedroom. I visited the store for the first time and was blown away by the selection, quality and customer service I received. Design consultant Natasha Gaudio was amazing!!!! Professional, knowledgeable and very patient to say the least! I am sure I will love my new Bernhardt chest(they are gorgeous). Highly recommend this incredible furniture gallery to all my family and friends! And did I mention Natasha, she is the best!

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0/10

I had a verbal contract for over 3years for Total Home Protection Plan, Heating and cooling Maintenance plan and when we sold our house and I called to let the company know that I am moving they advised me that my contract is not over with them and they cant cancel it for me. I spoke to the customer service representative for over 40 min and we came to understanding that the plan will be put on hold and I can reinstate it as soon as we move int our new home that is not completed yet. I was told by the rep that I will not be charged at this time and since our conversation is being recorded I repeat myself 3 times to make sure I understood correctly! To my surprise, when I received mt bill, I had a charge of $512.03 billed in full for the remained of the contract all at once!!!! I was very upset and called Enercare to see if it was a mistake. i was told that it is my right to request the recording of my previous conversation and i requested to escalate the request to supervisor. I was informed that it will took a few days to pull the recording and that some one will contact me. I made it clear that I want the recording because it will prove that I was promised not to be charged. Since that conversation, I spoke to 3 more employees of Enercare, all of then advising me of the same thing. Today I finally got a call from the supervisor Michelle(employee # 186302) who told me that I was given the wrong information all along, and the RECORDING WILL NOT BE PULLED AND LISTEN TO!!!! and that I should just pay the bill! I asked to speak to her supervisor and she informed me that there is no one else to talk to and she will be making the final decision in my case. I felt bullied and misled! How can 4 employees of Enercare all be giving me wrong information and I have no no one to help me solve my problem! After paying my bill for over 3 years this is how I was treated! I guess loyalty and customer service means nothing for Enercare! I hope this will help other consumers and I will still be pursuing this further!

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Company Response

Hi Inga- I apologize for this experience and the confusion regarding your Total Home Protection Plan. Plans are transferable to new residences, provided you move within our service area. The charge you received was the unused portion of your plan, which you would have been credited for at your new residence. This moves process is outlined the Welcome Package that you would have received when you initiated your plan. You can also find the terms and conditions here https://www.enercare.ca/sites/default/files/assets/library/pdfs/dhs1042_ppwlcmebk2013_web_fin.pdf If you have any more questions please email me at support@enercare.ca. Best ~ Kira