Door (between house and garage) was replaced on April 27/23. Payment in full was required prior to installation. The installation crew left without any consultation and then had to return within the hour to review that the door did not meet the fire codes as self closing hinges did not work. The crew indicated this was not there job to ensure it meet fire codes. Contacted Ecoline Windows customer service department who indicated that this is a warranty issue and would have to order new hinges that would take approximately a month. I would have expected Ecoline Windows to have inspected their product prior to showing up to our residence to install the door; which would have then provided a positive customer experience. This experience would not encourage me to use this company again.
- Approximate cost of services:
- $1,900.00