Reviews

0/10

In December 2015 I purchased a Novatech Garden door from Brock Doors and Windows. The door was determined to be defective by a Brock representative and a Novatech representative and was replaced in March 2016. The replacement door was also defective. The replacement door was confirmed to be defective on 4 separate site visits by 2 Brock Doors and Windows representatives and 2 Novatech representatives. After countless emails and phone calls Brock Doors and Windows manager Randy Sibald informed me that there was nothing they were willing to do to repair or replace the door. A July 2016 written request for a refund was ignored. I brought the matter before the Ontario Small Claims Court (SC-16-00009588-0000). Brock Doors and Windows chose to ignore the Plaintiffs Claim and were found in default by the Ontario Small Claims Court judge. Brock Doors and windows was issued an "Endorsement Record/ Order of the Court" (April 10,2017) requiring that they pay the issued judgement. They have ignored the request for payment of the Order of the Court. This company left me with a door that they determined to be defective, denied my requests to have the situation remedied, and has now ignored a Ontario Court Order to make payment.

Approximate cost of services:
$2,000.00
3 of 4 people found this review helpful.
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Company Response

Neil, thank you for reaching out to us via our HomeStars page. This feedback has been brought to the attention of our GM, if you do wish to speak with someone regarding this in the meantime, please feel free to contact our Reputation Manager, Steavi at 905-791-2850 ext 208 or by email at spotter@brockwindows.com.

Our Management team will be reviewing this information for a constructive resolution, as we always wish to rectify any outstanding service concerns.

Thank you Neil.

10/10

Rob and Phil recently boarded and taped my basement. The communication from Rob was clear and straight forward. The job started and finished in the time that Rob committed to. The workmanship was of the highest quality and the job site was left clean when then job was complete. Rob committed to return if any defects appeared after the job was primed but there was no need for any call backs. Every detail was perfect. Highly recommended.

Approximate cost of services:
$3,800.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind review.
Rob
647-218-1168
Rosati Drywall Inc.