This company is a Horrible "family" business that really screwed up our kitchens. We had asked them for a guarantee for a delivery date before committing to them and they cancelled on us 3 times before finally delivering almost 2 weeks after the original date (1 out of every 6 calls were finally returned). This not only meant wasting 4 days off (loss in pay) a Horrendous amount of stress but they only ended up calling back and doing things after we threatened them with a lawsuit and a BBB complaint. Job was very poor: Cardboard templating (with pizza boxes), non-leveled Ceasarstone Blizzard countertop shimmed with the same pizza boxes and poor adhesive, gap and non-colour matched adhesive at Quartz slab joints, several huge scratches, poorly cut and poorly polished areas of countertop. We had to ask them to remove/redo the countertop after we were so dissatisfied with it the first time. The only have decent part was Mr. Aurora's middle son Sean was a standup guy. One of the WORST companies I've ever had the misfortune of dealing with. Only recommend to your worst enemy.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- PROFESSIONALISM. Learn some! Keep Your Promises! Try to make a customer happy for once!
- Any advice to offer fellow homeowners facing a similar project?
- DON'T go with Rite Granite. RITE Granite = WRONG Choice!
- Company Response
Hello sir, i am the new operations manager at Rite Granite Inc., and would definitely like to know if Sean took care of any issues that were outstanding or required attention? if not i would be more than pleased to make up for our installer's mistakes if they haven't already been catered to. When was your countertop installed? I assure you that we have revamped our company structure and staff to cater to more customer service and quality. We now have an engineering department to ensure that you get the best finish and perfect fit. We also now have euro seam technologies that allows us to make seams much thinner and tighter than conventional companies. I would love for you to try us out on a vanity project and see the difference for yourself, not to mention i will fabricate this vanity at no charge with the exception of the material cost.
thank you.