Reviews

2/10

The contractors were very awkward and made my wife uncomfortable. The original job was supposed to take one, maybe two days but they wound up having to come back 4-5 times because they wouldn't arrive until the afternoon. They didn't have full toolkits and would leave for the rest of the day because of this. There were two of them when none of our jobs required more than one person. The second stood around most of the time doing nothing. When I asked why I was paying for two people, they told me "you're not paying for the helper". Well, who's paying him then? Either I'm paying for him or I'm what, endorsing slavery? Several times they left and what they were supposed to fix wasn't working, or something else would be broken--this included the breaker on our freezer, such that we had to throw all the food away. Overall everything felt just really sketchy. I don't understand the good reviews.

Approximate cost of services:
$1,500.00
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Company Response

Gordon, thanks for the review

No one pays for a sketchy work!
And we are sorry for your wife's inconvenience time during the work.
trouble shooting and repairs require going back and forth, for getting some special tools and parts to be replaced, and who pays for the gas and time off course, the contractor.
We sat our contract based on the fixed fee, not hourly rate or the number of the staff. So it didn't impact the cost.

10/10

Chris was obviously knowledgeable and thorough. Despite our assumptions the place was in great shape, he still went over everything withe a fine-toothed comb. His report was extensive, clear & precise, and he was clear about not making any monetary assumptions on the value of the place, which we'd read is a cheap strategy of some inspectors to "tube" a place in order to line up more inspections. We have been in the place for 7 months now and nothing major has reared its head as missed and couldn't be happier with the decision Chris helped us make.

Approximate cost of services:
$404.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Gordon, No surprises is exactly what you want out of your Burnaby town home inspection. While it has only been seven months since you moved in our past clients' experiences suggest this will continue to hold true. Sincerely, Chris Thompson