I am not sure if my experience was an anomaly or not but I wanted to share for others to be aware. Sky High pruned our Green Ash October 2015. The Good: The tree looked great and they cleaned the yard impeccably. They even took care to move some garden ornaments that I had forgotten to move before they came. The Not So Good: During the process, the brothers got into some sort of argument which appeared to escalate to the point of yelling at each other very loudly (over wood chipper etc.). I considered asking them to leave as I was concerned about everyone's safety. I stayed inside, however, and waited till someone rang the bell to say they were done. I did not say anything at the time as I felt very uncomfortable with the experience. As stated above, the tree looked great at that time. Fast forward to Spring 2016 and I start noticing several dead branches on this newly pruned tree. Upon inquiring with the company I was informed that the branches likely died since the pruning and that was that. I am by no means an arborist but just thought others may want to hear about my experience.
- Approximate cost of services:
- $800.00
- Company Response
Thank you for taking the time to write a Review, Renee. However, there are a couple of issues mentioned that I think are pertinent to address.
We are happy that we were able to provide you with Impeccable service and go above and beyond. This is something that we pride ourselves in and is reflected in our other reviews from our thrilled clients. Our service speaks for itself which you noted.
That being said, it appears that you've left a negatively rated review for reasons separate to our impeccable work which we need to address.
First, we yell over the chipper for obvious reasons - it's very loud and we wear ear protection. In order to communicate, yelling is standard. We ask all Home Owners to remain in their homes when we are working especially when the door is in such close proximity to the trees we are working on, for obvious safety reasons.
Second, you phoned us 8 months after the service we provided for us to come and see dead branches on your tree.
If there was an issue with our service, it should have been addressed upon completion. However, as per your review, our service was impeccable.
For branches to die over the winter is a very common occurrence in trees due to freezing temperatures which can cause this, branches dying; which is what happened to your tree. This has nothing to do with the pruning and cleaning 8 months prior.
It appears now, that since we refused to service your tree after the branches died, for free, that you've decided to write this review.
As you stated twice in your review, the tree looked great, we cleaned the yard impeccably and even took the extra step to move garden ornaments for you.
Any other details brought forth in your review are irrelevant.
We will continue to provide this impeccable service for our clients.
If you'd like to discuss further, please do reach out to us.
Thank you Renee. The Sky High Team.