Joseph in Toronto

Darryl the owner is very knowledgeable and had good explanations and suggestions for improving the trees in my yard. For that reason I hired him without questioning his quote which seemed reasonable. I was very pleased with the initial work which consisted in removing a dead ash tree, a pear tree trunk, a dead evergreen bush and another dying one, as well as removing dead branches from a sugar maple and another tree. They cleaned up the yard very nicely. The complaint I have is that upon their return a couple weeks later to plant a red maple, they they also cut down two very large branches with gnarly vines from a tree near where the maple was to be planted, and left them in my yard (on the grass), with no follow-up explanation! This is not good customer service. I am ill-equipped to cut and get rid of those massive branches, and certainly I did not hire an arborist co. to have them leave me a pile of work to complete by myself [need to fix my chainsaw]. Would this have happened if I had not paid them before seeing the finished work? A follow-up call would have been nice. For the above lack of customer care I would not recommend this co. But should you choose to hire them, I would recommend you don't pay until the work is completed to your satisfaction.