Soum

Steve came to do the inspection and I must say that he knew his work very very well. Absolutely no complaints and infact, I am very pleased by the report he produced.

Whirlpool 30,000 Water Softener Installation: Got quote from quite a few people and everyone gave an estimate which was much higher than what Lin gave. Water Softener being a simple thing to install, I gave more priority to money than everything else. Requested Lin to do the installation for me and I must say that I was pleasantly surprised. The installation had some minor hick ups, but Lin was able to handle it quite smoothly. I always had this mindset that you get what you pay for. But in this case I was very wrong. The technicians who came at my home are quite well versed with their job and probably I will request Lin's help going forward on any plumbing related need for my home.

Water Softener Installation Up-Sell: Over the phone, I was given a range of $350-$420. After providing all the information along with pictures of the water softener, the pipes, etc., the lady confirmed that it is a basic job and should be done @ $350. The plumber came as scheduled, saw the room where it will be installed, checked the pipes, etc and then ripped open my new Whirlpool 30000 grain water softener. Suddenly he figured out the pipe sizes doesn't match and I need to buy 2 pcs of 3/4 x 1 inch female adapter. I was surprised but was okay with it and asked for the cost. He said he doesn't have it and need to buy it from the suppliers and it will increase by installation cost to $500. I was obviously shocked and asked him more detail about this adapter. After insisting a bit, he showed me a picture on his cell phone, which was basically an item from the home depot website. I re-confirmed with him that it is only those adapters which are causing an increase of $150 in my installation cost. He said yes, and he was also kind enough to offer me a $50 discount, thereby bringing my cost to $450. At the end I rejected his offer and started googling about the adapter. In any hardware stores, this adapter is selling for anyone between $4 - $13. I called back the "ANTA Plumbing Inc" customer care with my complaint and as expected they said it is the normal procedure to revisit the quote once the plumber visits the actual location of the installation and inspects everything. I am not surprised, but disgusted to see these business practices are still so much prevalent in today's world.

I did used their services to do some backyard and walkway interlocking in 2017 summer. There were some issues with the walkway in early 2018 and my initial interactions with couple of folks @ duralock was quite disappointing. Then Tony (the owner) stepped in and his way of handling customers is very different and friendly. He not only fixed the issue, but also gave me the comfort that I didn't chose a wrong company. Now I have the wait and watch how to fix sustains over time. However, even it doesn't I am certain and Duralock will backup their work and that's what matters the most! I wish Tony and his team all the very best.